Privacy Policy

Last Updated: October 1st, 2018 Please review our Privacy Policy, which is part of the Terms of Service. The Privacy Policy describes how we collect and handle any information gathered from users of the Services. By accessing or using the Service, including browsing the site, you expressly consent to the collection, use, storage, processing, and disclosure of your information in accordance with our Privacy Policy. For purposes of this Policy, unless otherwise defined herein, capitalised terms used in this Policy shall have the same meaning as defined in the Terms of Service.

1. Introduction Privacy Policy contains information about collecting Users and Site visitors (“ Visitor ”) Personal Data and other information, products and Services offered or performed by and the manner of its processing. We respect the right to privacy of our software users and take reasonable steps for the Visitors and Users to be familiar with the manner in which rendered accessible information via the Services is processed. Due to the implementation of comprehensive security regulations, Personal Data provided by our Services is of highest security standards. The acceptance of Terms of Service for the use of any Services or deciding on using or purchasing any Service offered by means accepting Privacy Policy. participates in and complies with the GDPR Framework as set forth by the E.U. regarding the collection, use, and retention of personal information.

2. Scope

This Privacy Policy is effective to all information collected by from which an individual can be identified (Personal Information/Personal Data).

3. Notice is responsible for the processing of Personal Data it receives under the GDPR Framework and subsequently transfers to a Third Party Service Provider acting as an agent on its behalf. In certain situations, we may be required to disclose Personal Data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. Please be aware we may disclose Personal Data to respond to subpoenas, court orders or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also disclose Personal Information if it is necessary in order to prevent, investigate or take action regarding illegal activities, or as otherwise required by law. To learn more about the GDPR Framework, visit the European Commision Data Protection page: .

4. Questions and concerns

If you have any questions or concerns, or if you wish to access, update, amend, correct or delete, any of your Personal Information we store and process, please contact us at .

5. What information we collect

1. Provided data

a. The scope and purpose of gathering and processing Personal Data and other information by is: i. to provide, maintain and facilitate the Services as well as to ensure safe and guaranteed Service performance, upgrade and improve the functionality of the Services, ii. to provide User with access to its Personal Data for the duration of Services usage, until the Account is fully terminated (in accordance with the Terms of Service), iii. to secure (establish, investigate or defend) User’s claims that may arise due to the Services, iv. to stay connected with the User to present up-to-date offer of Services and instructions or tips related to the Service. b. Personal Data and other Users information collected by is used in order to create an account and at the same time to ensure Users access to’s Services. While creating an account and purchasing a Subscription, we request that you provide us with such information as: first name, last name, company business name, address, website address, e-mail address and credit/payment card information. We also collect other information provided by the User while using our Services. Some of the provided Users information such as: your IP address, domain, browser type, operating system type etc. may be automatically acquired when a user visits our websites. When contacting the User may be requested to render accessible analogical data to those provided while registering on our website. We may also collect - Privacy Policy - October 1 st 2018 3/16 information (including Personal Data) provided by you and related to your Collaborators. We also store your End User chat content. Please note you are fully responsible for lawfully obtaining End User data in accordance with the applicable law, as well as a lawful processing such data to Details of your liability for the aforementioned data you can find in Terms of Service. c. Personal Data provided in connection with the correspondence between the User or Visitor and shall be used strictly to reply to inquiries or to transfer information. We use the information you provide us in order to provide you with customer service. When using the support function of our Service we collect your e-mail address and name for the purpose of allowing contact with our support team. When using our Services we may collect device information such as device type, operating system type and application version. We use this information in order to provide an optimized version of our applications for your device type. Please be aware we also collect and process data related to the use of our Services by our Users and their End Users. We use such data for statistics purposes. We may use it also to improve our Services or create and improve new services. We collect and process such data collectively and anonymously. Please note we don’t collect any Personal Data about the End User of your Chatbots. d. Categories of data subjects: Data subjects include User, as well as employees, contractors, collaborators. Data subjects may also include individuals attempting to communicate or transfer personal information to Users. The data subjects exclusively determine the content of data submitted to the Company. e. Types of User Personal Data: The proceeded personal data includes email address, first name and last name, address, title, contact details, username,financial information (credit card details, account details, payment information); employment details (employer, job title). - Privacy Policy - October 1 st 2018 4/16 f. Profiling Personal Data: Please note that by using our Services User gives its consent to the profiling of its Personal Data that was given to the Company, for the purpose of proper maintenance and providing the Service and other specified in a Privacy Policy. User agrees that the profiling of its data shall serve, in particular, the purpose of providing User with content that is accurate and consistent with the scope of the Service. User acknowledges that it has the right not to be profiled. In such case the request can be made at any time at Withdrawing the consent is tantamount to the termination of the Agreement. g. Return or destruction of Personal Data. At User’s election, made by written request to the Company, the Company will, and shall procure that all Sub-processors: i. return a complete copy of all Users Personal Data to the User, ii. and delete and procure the deletion of the Users Personal Data Processed by the Company or any Sub-processor. The Company will comply with any such written request within 30 days, unless it is unworkable due to the purposes of processing or due to the technical issues. h. Retention of Copies. The Company may retain User Personal Data to the extent required by applicable European Union law or the law of an EU Member State and only to the extent and for such period as required by such laws and always provided that the Company shall ensure the confidentiality of all such User Personal Data and shall ensure that such Personal Data is only processed as necessary for the purpose(s) specified in such law requiring its storage and for no other purpose. The User agrees that after the termination of the Account its data may be stored as a backup for the time needed to secure (establish, investigate or defend) User’s and Company’s claims that may arise due to the performance of the Services (for the time it takes for the claims to be barred). - Privacy Policy - October 1 st 2018 5/16 i. Data Protection Officer is Ivan Bertrand 18 rue du Moulin Vert 75014 Paris France email:

2. Communications from the site

We will occasionally send you push notifications in order to make you aware of any outages of Service. You may opt-out of receiving these types of communications by turning off push notifications at the device level. We may also send you some e-mails from our blog (described more fully in Subsection 8 below). If you wish not to receive such notification you have an option to ‘unsubscribe’ this type of communication anytime. We will also send you notifications related to some important updates of our Services. The purpose of sending you such e-mails or messages is to keep you informed of the latest improvements, features and other developments. From time to time in specific situations we may also send you some other messages, notifications or text messages.

3. Third party Personal Data

a. We allow you to provide us with third party Personal Data. The information that we may collect is first name, last name, username, e-mail address and other contact information. We do it in order to allow you to add Collaborators to your Chatbots. We will not use this information for any purpose which is not compliant with our Privacy Policy. Please be aware we process Personal Data of your Collaborators. We will not use this data for any purpose which is not compliant with our Privacy Policy. b. You may separately provide registration information to websites, apps, product or service providers through which we provide access to registration for our Service. Depending on the particular promotion, - Privacy Policy - October 1 st 2018 6/16 when you register for the Service through such a promotional partner of ours, that partner may provide us with a user/member name that you already use with that partner’s products or services or that you or it have otherwise pre-selected as part of the promotion. For example, when you use an external social network (like your Facebook account) to log in to the Service or to interact with us in another way, we may collect your name and other details from your social network profile and account (please see your social network’s privacy policy or support documents for more information about their sharing of information with connected accounts). c. You may also separately share your information with other sites or entities, such as those that create professional marketing lists, to receive special offers and promotions from its partners. These entities or sites may agree to share your information with us. Whether or not any third party actually shares your information and to what extent they do share with us will depend on their agreement with us and their individual privacy policy. is not responsible and will assume no liability if another site or commerce provider collects, uses or shares, any information about you in violation of its own privacy policy, or applicable law. d. We may purchase marketing data from third parties and add it to our existing user database, to better target our advertising and to provide pertinent offers in which we think you would be interested. To enrich our profiles of individual Users, we may tie this information to the personally identifiable information they have provided to us.

4. Children personal data

Our Services are not directed to children under 13, or other age as required by local law. We do not knowingly collect Personal Information from anyone under the age of 13. If you notice we collect and process Personal Data of anyone under the age 13 incorrectly, please contact us at: .

5. Using ‘cookies’

The so called ‘cookies’ are used while using Services or products rendered by or browsing any of the website where our Services are installed. These - Privacy Policy - October 1 st 2018 7/16 are pieces of information sent by the server, stored on a user’s computer for the purpose of automatic identification of a particular user when using our Services. ‘Cookies’ enable us to quickly confirm your identity and owing to them the use of our Services becomes much easier and more widely available. ‘Cookies’ are used by solely with the purpose of personalizing a particular user. ‘Cookies’ can be used on condition that they are accepted by a browser and that they shall not be removed from the storage media. Users who removed ‘cookies’ from their storage media or have not accepted them on their browser may not have access to the Services rendered by We do not link the information we store in cookies to any Personal Data you submit while on our site. The use of third party cookies is not covered by our Privacy Policy. We do not have access or control over these cookies.

6. Comment system

In order to post comments on our websites (i.e. our blogs) you must sign into Facebook, Twitter, Disqus or Google, as we use ‘social-media plugins’ to allow Visitors and Users to leave comments on our blogs. No Personal Information is tied to your posts. You subscribe to our blogs by providing your e-mail address. We will only use this to send you an e-mail notification when new blogs have been posted and when users comment on a blog that you previously have commented. We will not use this information for any other purpose. You have the opportunity to opt-out from our blog e-mails by using ‘unsubscribe’ button.

6. Data disclosure

  1.’s main purpose of gathering Personal Data and other information is to maintain Services, ensure safe and guaranteed Services performance for its Users, upgrade and improve functionality of its Services. Owing to the above process we exceed our Users’ expectations, we provide a constant development of our Services the use of which becomes much easier and - Privacy Policy - October 1 st 2018 8/16 more convenient. In order to ensure orderly and safety functioning our Service we cooperate an use a software of other entities providing services (described below). We do not sell or lease, your Personal Data to any third party. We will never share, sell rent or trade your registration and Personal Information with any marketing or promotional partners without your consent.
  2. The following are exceptions, with respect to whom we may share your Personal Information: a. reserves the right to disclose Personal Data to any of our parent, subsidiary, affiliated or successor companies. b. reserves the right to disclose and the User agrees for the disclosure and transfer its Personal Data and other information relating to the User to Third Party Service Provider (including Sub-processors) such as hosting, credit card processing, customer/support services, e-mail, text messages, push notifications providers or others. On your request we can provide you with a list of entities which may have access to your Personal Data. We ensure these entities have access only to the minimum part of the Personal Data which is necessary for the proper service provision. shall observe due diligence to make sure the processing of data disclosed to any entities is in compliance with our Privacy Policy and the currently effective law. c. Credit/payment card data provided by the User are disclosed solely to professional companies that conduct non-cash transactions and only to the extent necessary to effect the payments. Except for the above situations shall not disclose any information or personal data provided by User. d. Personal Data can be disclosed to entities into which our company is merged, or to which our assets, site or operations have been transferred. Mentioned entities will be able to use your Personal Information under the terms of this Privacy Policy. We will notify you if any of these events occur by updating this Privacy Policy and, if practically possible, via other means. e. You should also be aware that courts of equity, such as a Tribunal de Commerce, or governmental authorities may have the authority under - Privacy Policy - October 1 st 2018 9/16 certain circumstances to permit your Personal Information to be shared or transferred to third parties (other than Third Party Service Provider) without your permission.
  3. Personal Data and other information provided by User shall not be disclosed to third parties unless the obligation to disclose the information to third parties results from the currently effective provisions of law, such as to comply with a subpoena, or similar legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request, or if it is necessary for the’s security and its rights protection, including the protection against the claims submitted by the third parties. The provided User’s information may be utilized in the event of breach of Terms of Service for the use of Services, misuse of funds, the necessity to take action against all User’s unlawful actions. shall transfer no information or Personal Data to any third parties for marketing purposes. reserves the right to use the provided Personal Data for the marketing purposes and other purposes connected with presenting up-to-date offer of Services and instructions or tips related to the Service in direct contacts with the User. You may opt-out from such e-mails at any time by following the unsubscribe instructions located at the bottom of each communication or by e-mailing us at

    7. Choice

    We will always give you an opportunity to choose opt-out before your Personal Data is (1) disclosed to a Sub-processor (other than’s representatives doing work at our direction, or a third party affiliated or associated with and connected with providing services and its current business activity), or (2) to be used for a purpose that is materially different than that for which it was originally collected or subsequently authorized by you. The only exception to this choice for Personal Data would be where we are required to - Privacy Policy - October 1 st 2018 10/16 disclose your Personal Data pursuant to governmental or judicial order, law or regulation to meet national security or law enforcement requirements. We will enable our Users to provide individuals with reasonable mechanisms to exercise their choices. To limit the use and disclosure of your Personal Information, please submit a written request by e-mailing us at

    8. Accountability for Onward Transfer

    We will only transfer data to our Third Party Service Providers (such as consultants, accountants, attorneys, and Sub-processors) who need the information in order to provide services to or perform activities on behalf of, and only for a purpose consistent with this Privacy Policy. has accountability for Personal Data that it receives under the GDPR Principles.

    9. Sub-processors (service providers)

    If we need to use a Sub-processor in order to provide and support the features of our Services, we may share your Personal Information for that purpose. Advertising partners. We may partner with some third parties to display advertising on our websites or to manage and serve our advertising on other sites and may share Personal Information with them for this purpose. All third parties with which we share this information are required to use your Personal Information in a manner that is consistent with this Policy. We and our Sub-processors may use cookies and other tracking technologies to gather information about your activities on our websites and other sites in order to provide you with targeted advertising based on your browsing activities and interests. We will provide an individual opt-out or opt-in choice before we share data with third parties other than our Third Party Service Providers we use while providing our Services, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To limit the use and - Privacy Policy - October 1 st 2018 11/16 disclosure of your Personal Information, please submit a written request by e-mailing us at

    10. Security

    We guarantee that we take reasonable and appropriate technical and operational measures to protect your Personal Information we collect and hold from loss, misuse and unauthorized access, disclosure, alteration, and destruction. While protecting your personal data we take into due account the risk involved in the processing and the nature of the Personal Data.

    11. Data Integrity and Purpose Limitation will only collect and retain Personal Information which is relevant to the purposes for which the Information is collected, and will not use it in a way that is incompatible with such purposes unless such use has been subsequently authorized by the User. will take reasonable steps to ensure that Personal Information is reliable for its intended use, accurate, complete, and current. We may occasionally contact you to determine that your Personal Data is still accurate and current.

    12. Access

    Each data subject has the right to access, correct, amend, block or delete its Personal Data. The Company shall comply with any commercially reasonable request by User to correct, amend, block or delete User’s Personal Data, as required by Data Protection Laws, to the extent the Company is legally permitted to do so. If you wish to access, amend, or confirm that has Personal Data relating to you, or if you wish to correct or delete your Personal Information if it is inaccurate, please notify us at: . If your Personal - Privacy Policy - October 1 st 2018 12/16 Data changes, or if you no longer desire our Services, you may correct, update, delete inaccuracies or request deactivation of your account by making the change within the ‘my profile’ section of the site or by e-mailing us at . We will respond to your access request within 30 days. To request removal of your personal data from our testimonials or customer support forum, please contact us at In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.

    13. Recourse, Enforcement and Liability

    Since we are committed to protecting your privacy as set forth in this Policy, if you think we are not in compliance with our Policy, or if you have any question or if you wish to take any other action concerning this Policy or your Personal Information, we encourage you to contact us. We will investigate your complaint, take appropriate action and report back to you within 30 days. has further committed to refer unresolved privacy complaints under the GDPR Principles. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, you can at any time lodge a complaint with the data protection authority of the EEA country where you live or with the data protection authority of France.

    14. Surveys

    From time-to-time we may provide you the opportunity to participate in a survey within our applications or via e-mail. If you participate, we may require your name and e-mail address. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose this information. - Privacy Policy - October 1 st 2018 13/16

    15. Add-ons

    We allow you the option to integrate your live chat with third party add-ons (such as our webchat widget). Please be aware that is not responsible for any information that may be collected through these third party add-ons.

    16. Data protection applies technical safety measures of the highest standards to protect the provided Personal Data against loss, destruction, misuse, unauthorized access or disclosure. The used measures and technology ensure complete safety of the Personal Data provided by the User. The Personal Data is available solely to the User or to a person indicated by him provided authorized access has been granted to that person. The security of your Personal Data is important to us. We follow generally accepted industry standards to protect the personal data submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. takes all necessary steps to update and modernize data protection system. No data transmission via the Internet, however, can guarantee 100% safety. When you enter information, such as credit card number, on our website or within our applications, we encrypt the transmission of that information using secure socket layer technology (SSL).

    17. Privacy Policy modification

    We may update this privacy statement to reflect changes to our information practices. If we make any significant material changes we will notify you by e-mail (sent to the e-mail - Privacy Policy - October 1 st 2018 14/16 address specified in your ‘owner’s account’) or by means of a notice on the website prior to the change becoming effective. We encourage you to periodically review this website for the latest information on our privacy practices.

    18. Data gathering entity

    Conducting its activity, under the business name of, with its office: 18 rue du Moulin Vert, 75014 Paris, France, shall be the entity gathering Personal Data and other information.

    19. Commercial transactions reserves the right to use its Privacy Policy, User’s account and provided data and information for the benefit of an entity that has become either a dependent entity, an associated entity, or has come into being as a result of merger or transformation of

    20. Testimonials

    We post User testimonials on our websites which may contain Personal Data. We may use the ‘Twitter social plugin’ to display our Users’ comments on our websites. In any other scenario we do obtain the User’s consent via e-mail prior to posting the testimonial to post their name along with their testimonial.

    21. Community forum - Privacy Policy - October 1 st 2018 15/16 Our websites may offer publicly accessible forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.

    22. Link to Other Sites’s websites may contains links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy policies of each and every website that collects personal data. This Privacy Policy applies only to information collected by

    23. Terms of Service

    Using offered Services rendered by, the Visitor and the User are obliged to comply with rules contained in the Terms of Service available on our websites. - Privacy Policy - October 1 st 2018 16/16