Tail.ai - Terms of Service

Last Updated: December 14th, 2018
Welcome to Tail.ai (“ Tail.ai ”) website ( www.tail.ai ) (the “ Site ”). Please read these Terms of Service (the “ Terms ”) carefully because they govern your access to and use of the Tail.ai websites and Tail.ai services, and other products and services we may later own or operate (collectively called the “ Services ”).

1. Agreement to these Terms

By using the Services, you are agreeing to these Terms on behalf of yourself as an individual user, or on behalf of the organization you represent (“ customer ”, “ you ”). If you do not agree to these Terms, do not use Tail.ai Services. If you are accessing and using the Services on behalf of an organization (such as your employer), you are agreeing to these Terms on behalf of that organization, and represent and warrant that you have the authority to agree to these terms on the organization's behalf. In that case, “ you ” and “ your ” will refer to that organization.

2. Changes to the Terms or Services

We may modify the Terms at any time, in our sole discretion. If we do so, we’ll let you know either by posting the modified Terms on the Site (only the Terms currently visible on our website are up to date and valid at the time) or through other communications. If you continue to use the Services, you are indicating that you agree to the modified Terms. We may change or discontinue all or any part of the Services, at any time and without notice, at our sole discretion.

3. Service access

You may use the Services only if you are 13 years or older.

In order to use the Services, you must create an account (“ Account ”) and become a registered user (“ User ”) via the Site or through a third-party service such as Facebook. In the latter case, personal information you provided to that third party, such as your name, email address and other information your privacy settings on that service allow us to access, will be used to create your Tail.ai account. You have to provide us with accurate and complete information and keep it up-to-date. You are responsible for safeguarding your Services credentials. You are responsible for all activities that occur on your Account, whether or not you authorized that activity. You should notify us immediately of any unauthorized use of your Account at support@tail.ai.

4. Using the service

4.1. General

The Services offer a unique way to build and manage a conversational agent (“ Chatbot ”) based on structured data (“ Catalog ”) via a do-it-yourself administrative interface (“ Admin Interface ”). The resulting Chatbot automatically converses with your end users through the deployment channels of your choice (“ End User ”), enabling them to find the right product or service for their needs and therefore increase your business. The Services is composed of various features (“ Features ”) to manage and improve your Chatbot. On Account creation, and subject to Section 5 (when applicable), we will grant to you the right to access and use the Services, and any related Features, subject to your compliance with the Terms.

4.2. Collection and use of personal data

You will not collect through your Chatbot automatic conversations any personal data from your End Users, nor use personal data of any person (including yours) to train your bot, or otherwise use, process or transmit to the Service any personal data of a person. We are not responsible of the collected data once your Chatbot is not active anymore (for example when the conversation has been handovered to an operator or to a third party service). Personal data means any data of a person that is protected under law, such as the General Data Protection Regulation of the European Union.

4.3. Roles, sharing and permissions

The creator of a Chatbot is its owner (“ Owner ”). The Owner is responsible for the compliance of these Terms for his/her chatbots, payment of the Subscription Fee (as defined in Section 5), and all matters related to their Chatbots. The Owner can share his/her Chatbot with chosen individual collaborators (“ Collaborators ”) to help manage their Chatbot. The Owner can add two types of Collaborators: Administrators (“ Admin ”) and contributors. Only the Owner and Admins can manage sharing rights. You cannot change the Owner of a Chatbot by yourself, please email us at support@tail.ai to do so. Any Collaborator that is given editing permissions can modify the chatbot, as permitted by the functionalities of the Services. By adding Collaborators to your Chatbot, you are hereby authorizing us to share your Chatbot edition access. You acknowledge sole responsibility for and assume all risk arising from sharing your Chatbots with other individuals. You understand that anyone that has access to your Chatbots access all their information, can extract data, modify the chatbots and publish changes your End User will be affected by. If you create a Chatbot, you hereby grant Tail.ai the rights and licenses necessary to make your Chatbot available to you, your Collaborators, and the End User through the deployment channels of your choice.

4.6. Support access

By default, Chatbots are not accessible to the Tail.ai support service team (“ Support team ”). Owner and Admins can provide this team access to their Chatbot to support them by clicking the “Allow Tail.ai support to access and help me manage my bot” checkbox in the Chatbot setting of their choice. This action will give all Tail.ai support team members the administrator privilege on these chatbots. This access can be revoked anytime by unchecking the same checkbox. While support team has access to the Chatbot, the Owner remains responsible for the shared Chatbot and its compliance with these terms.

4.7. API

Tail.ai has developed and provides access to API that may be used to access the Services in accordance with any instructions and documentation provided by Tail.ai (" Documentation "). You may only use the API in accordance with the Documentation or otherwise communicated to you by us. Due to the nature of the Services, we will update the API from time to time.

5. Subscribing and paying

5.1 Pricing

Subject to these Terms, the Services are provided to you for free up to certain limits and with limited Features (“ Free plan ”). Usage over these limits or access to certain Features requires you to purchase a subscription (“ Subscription ”). The Subscription features and limits are only applied to the chatbot(s) you own. Your and your Collaborators’ rights and obligations will be based on the type of Subscription you choose. Subscription fee is divided in two types: